Auction14

Buyer access

Bidding Membership & Payment Policy

The account-wide, one-time bidding membership: what it provides, its Stripe-hosted checkout, and the non-refundable payment terms.

Effective date
October 14, 2026
Version
2026-10-14.v2
Policy scopeThis policy applies to the current Auction14 website and its bidding membership. Auction-specific documents shown with a listing control that auction.
01

What the membership provides

The membership unlocks bidding access for the Auction14 account after payment is confirmed — the account becomes an Auction14 Pro account. It is separate from a property purchase and does not remove the need to review each listing, auction terms, fees, and documents.

The membership is one payment across all Auction14 auctions, with no recurring subscription and no expiry.

02

Price and checkout

The current price is displayed before the payment button. Review the displayed amount and currency before paying. A saved checkout retains its quoted price; a new checkout may use an updated price.

Continuing opens Stripe-hosted checkout for the displayed one-time charge. Auction14 activates membership only after server-side payment confirmation.

03

Costs that are separate

The membership charge is separate from bid amounts, the purchase price, buyer premiums, deposits, taxes, financing, legal costs, title costs, and closing costs. Applicable property charges must be shown with that listing or its auction documents.

04

Refunds, disputes, and access review

The membership fee is a one-time, NON-REFUNDABLE payment for account-wide bidding access. No refund is due because you do not bid, do not win, change your mind, or a particular auction is postponed, withdrawn, cancelled, or does not result in a sale. It is not a deposit, does not renew, and is not credited toward any property purchase.

Duplicate, unauthorized or incorrectly processed charges and any refund required by applicable law remain subject to review and correction. The non-refundable rule does not exclude rights or remedies that cannot lawfully be excluded. Contact support with your payment reference; do not pay again while a charge is being reviewed.

Membership access can be suspended while a refund, partial refund or payment dispute is reviewed. A corrected duplicate charge does not itself cancel a separate valid membership payment.

05

Auction-specific terms still apply

Membership does not itself accept auction-specific terms. Review the listing, documents, buyer premium, timing and current auction terms before bidding. The bidding flow records your acceptance of the current auction terms; a revised version requires fresh acceptance before another bid.

06

Payment support

Use Contact Us for a missing receipt, duplicate attempt, unexpected membership status, refund question, or dispute. Do not include full card details in a support message.

Questions about this policy?

Contact Auction14